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DoorDash Will Begin Charging McDonald’s For Wrong And Late Orders

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Many DoorDash customers are unsure if their orders will be right or arrive on time. Therefore, DoorDash will begin to penalize restaurants by increasing its commission fees.

This could result in commission rates increasing as much as 20% per order, beginning next year.

Additionally, McDonald’s, specifically, will have to pay money back themselves once they get to a certain point of customer refunds.

The new policy states that the increase in rates will take place once a driver has been waiting for more than four minutes to retrieve an order.

DoorDash guidelines state that an order is late after the amount of travel time to the customer and/or to the merchant goes past the approximated time. However, it does figure in anything outside of the driver’s control. That also involves wait time.

Many consumers are choosing to eat in, but handing off the wrong order or deliveries arriving late could affect businesses.

In order to ensure that companies are satisfying their customers through deliveries, there are a few suggestions that may help. These include making the menu viewable online, checking to see if the food is securely packaged, and apologizing and making up for issues that are the fault of the business.



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